Refund policy

Return & Refund Policy

At Bra House, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, you may request a return or exchange according to the policy below.

1. Eligibility for Returns

To be eligible for a return or exchange:

The item must be unused, unworn, and in its original condition.
The item must be returned with its original packaging, tags, and hygiene stickers, where applicable.
You must contact us within 7 days of receiving your order.
Proof of purchase or your order number may be required.

For hygiene reasons, bras, lingerie, and other intimate products cannot be returned or exchanged if they have been worn, washed, damaged, or if the hygiene seal/tags have been removed.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos/videos of the product
A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

3. Change of Mind / Wrong Size

If you ordered the wrong size or changed your mind, returns or exchanges may be accepted only if the product is unused, unworn, unwashed, and has all original tags and hygiene seals intact.

Any applicable return shipping costs may be the customer's responsibility.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange:

Worn or washed lingerie
Products with removed hygiene stickers or tags
Damaged products caused by the customer
Products returned after the applicable return period
Sale or clearance items, unless they are defective or incorrect

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrectly sent by us.

6. Exchanges

If you need a different size or eligible replacement, please contact us within the return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or refund, where applicable.

7. How to Request a Return

To request a return or exchange, please contact Bra House with:

Your full name
Order number
Product name
Reason for the return/exchange
Photos/videos, if the product is damaged, defective, or incorrect

Please do not send any product back without contacting us first and receiving return instructions.

8. Return Shipping

If the return is due to a defective, damaged, or incorrectly shipped product, Bra House may cover the reasonable return shipping cost.

For returns due to incorrect size, change of mind, or other customer-related reasons, the customer may be responsible for return shipping costs.

9. Policy Changes

Bra House reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.