Shipping policy

Shipping Policy

Last updated: August 20, 2026

At Bra House, we aim to process and deliver your orders as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Delivery Time

After your order has been dispatched, estimated delivery time is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, incorrect addresses, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

We may occasionally offer free shipping promotions. The terms of any free-shipping offer will be displayed at the time of the promotion.

4. Cash on Delivery

If Cash on Delivery (COD) is available, customers are required to pay the full order amount to the courier at the time of delivery.

Please ensure that your phone number and delivery address are correct so that the courier can contact you.

5. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been dispatched.

6. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may make another delivery attempt or return the parcel to us.

Additional shipping charges may apply if an order needs to be re-shipped.

7. Delayed or Lost Packages

Once an order has been handed over to the courier, delivery may be affected by circumstances beyond our control.

If your package is significantly delayed or appears to be lost, please contact us with your order number. We will contact the relevant courier and assist with tracking the shipment.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take photos/videos of the package and contact us as soon as possible.

If the product inside is damaged or defective, please also refer to our Return & Refund Policy.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including an active phone number.

Bra House is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. International Shipping

At this time, Bra House primarily ships within Pakistan.

If international shipping becomes available, shipping charges, delivery times, customs duties, taxes, and other applicable charges will be communicated separately.